{"id":1344,"date":"2020-06-08T08:16:59","date_gmt":"2020-06-08T02:46:59","guid":{"rendered":"https:\/\/www.urolime.com\/blogs\/uk\/?p=1344"},"modified":"2020-06-09T15:48:40","modified_gmt":"2020-06-09T10:18:40","slug":"must-haves-in-your-managed-services-agreements-part-i","status":"publish","type":"post","link":"https:\/\/www.urolime.com\/blogs\/uk\/must-haves-in-your-managed-services-agreements-part-i\/","title":{"rendered":"Must-haves in Your Managed Services Agreements &#8211; Part I"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">What&#8217;s it like opening a product where you see \u2018some assembly needed\u2019 and there are no instructions included (or the instructions included but, in a language, where you cannot understand)? It looks annoying, isn\u2019t it? Unfortunately, many of your clients experience the same way when they open up managed service agreements!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A good managed services company works as part of the same family as its clients but also acts detached to offer a wider perspective of the business, in order to add value.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a Managed Services Company, you want to develop a good relationship and see yourself as a trusted provider. That\u2019s a good potential in this range of business. So, it is important to make Managed Service agreement terms clear and short with no jargon. The more your agreement is, the more you and your customers benefit.<\/span><\/p>\n<h3><b>Benefits of Managed Services Agreements<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Building a managed services agreement (MSA) is the primary task that a Managed service provider (MSP) should do to make yourself ready for delivering service offerings to a potential client. It assists you:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"> \u00a0 <\/span> <span style=\"font-weight: 400;\">Determine what services, hardware, users, and vendors are included, as well as those that aren\u2019t.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 <\/span> <span style=\"font-weight: 400;\">Document the managed service responsibilities and roles for the customer and the MSP clearly.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 <\/span> <span style=\"font-weight: 400;\">Precisely mention the customer\u2019s current environments.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 <\/span> <span style=\"font-weight: 400;\">Describe environmental requisites for service.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 <\/span> <span style=\"font-weight: 400;\">Create a baseline environment.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 <\/span> <span style=\"font-weight: 400;\">Make a framework to facilitate profitability.<\/span><\/li>\n<\/ul>\n<h3><b>What to cover in Managed Services Agreements?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The agreement must represent your service-level agreement (SLA), prioritization procedure, delivery milestones, expiry clause, liability constraints, and classification of support tiers and your support desk escalation process. The agreement must also reflect your labor cost for requested services that fall separately from flat-fee support.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While this list dives deeper in the surface of what to add in a managed services agreement, it offers a solid foundation for Managed Service agreements that content clients and build your business. If you would prefer to have a simple and short managed services agreement with only the basic terms and conditions for clients, make sure have covered all these extra specifics mentioned in an appendix.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Continue reading the <\/span><a href=\"https:\/\/www.urolime.com\/blogs\/uk\/must-haves-in-your-managed-services-agreements-part-ii\/\"><span style=\"font-weight: 400;\">next blog for the must-haves while preparing Managed Service Agreements<\/span><\/a><\/p>\n<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_1344\" class=\"pvc_stats all  \" data-element-id=\"1344\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"https:\/\/www.urolime.com\/blogs\/uk\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p>\n<div class=\"pvc_clear\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>What&#8217;s it like opening a product where you see \u2018some assembly needed\u2019 and there are no instructions included (or the instructions included but, in a language, where you cannot understand)? It looks annoying, isn\u2019t it? Unfortunately, many of your clients experience the same way when they open up managed service agreements! A good managed services [&hellip;]<\/p>\n<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_1344\" class=\"pvc_stats all  \" data-element-id=\"1344\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"https:\/\/www.urolime.com\/blogs\/uk\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p>\n<div class=\"pvc_clear\"><\/div>\n","protected":false},"author":1,"featured_media":1348,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":"","footnotes":""},"categories":[2],"tags":[654,650,653,651,652,655],"class_list":["post-1344","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managed-services","tag-it-managed-service-companies","tag-it-managed-service-companies-in-india","tag-it-managed-service-providers","tag-it-managed-service-providers-in-india","tag-top-it-managed-service-providers-in-india","tag-top-it-msps-in-india"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Must-haves in Your Managed Services Agreements - Part I - Urolime Blogs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.urolime.com\/blogs\/uk\/must-haves-in-your-managed-services-agreements-part-i\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Must-haves in Your Managed Services Agreements - Part I - Urolime Blogs\" \/>\n<meta property=\"og:description\" content=\"What&#8217;s it like opening a product where you see \u2018some assembly needed\u2019 and there are no instructions included (or the instructions included but, in a language, where you cannot understand)? 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