As per the NTT Ltd.’s 2020 Global Managed Services Report, 57% of organizations who participated in the survey cited security risks of managing IT in-house as a crucial challenge.
As businesses are slowly adapting to the new normal due to the repercussion of COVID-19 pandemic lockdown, IT Managed service companies in India are attempting to increase their value through security offerings, technical expertise, and ability to deliver outcomes aligned to business goals.
With the current COVID-19 crisis, there is an increase in companies mentioning security risks as a key challenge. We can see a majority of organizations are turning to IT Managed service companies in India for their support in reducing security risks.
As organizations are keen to make use of the expertise of IT Managed service companies in India over the next 18 months and make profound relationships, the delivery of platform-enabled solutions across the entire technology stack becomes more vital. The criticality of security on the business agenda is enhanced by the changing of endpoints into remote environments coupled with a rise in BYOD or Bring your own Device. Threat actors are exploiting people working from home, and likely, on inadequately secured devices and networks.
Organizations are now no longer hesitant to purchase security as 32% of respondents in the survey rated it as the most vital factor when compared to 30% who voted for improved operational efficiency and 29% for better performance and availability. In fact, remote security approvals were the core reason for a lot of reported work delays by IT companies in Q4.
Organizations now are making a considerable shift in the approach and are prioritizing security as a primary response and recovery mechanism. They want the support of experienced IT Managed service companies in India to take up this immediate priority. Usually, during this disruptive period, organizations may take stock and pull back on innovation projects. However, transformation remains alive – it simply pivots towards the end-user.
The Global Managed Services Report says how 48% of organizations surveyed recognized the need to optimize the workplace environment to meet the demands of an evolving workforce. The Q4 results reported by the Indian IT sector, majority companies notified that clients are spending on these run-the-business projects without fail.
When working remotely, to ensure employees remain connected securely, productively, and efficiently is top of the management agenda the organizations are required to outsource more of their IT to IT Managed service companies in India than they insource and this trend is expected to increase in the coming months.